Investor FAQ’s

Call Vystal Living today 1300 VYSTAL

What do you offer? +

Vystal Living offer full service property management. We pride ourselves on being able to offer you a personalised service. If you are Brisbane or Gold Coast based we are able to come to your place of residence, work or at your investment property to discuss our services in person. Please do not hesitate to contact our office to arrange an obligation free personal appointment with our Property Managers.

Why should I choose your office over a larger franchise? +

Our personalised service. You will find that we use the most up to date software and training tools. We are able to give our landlords and tenants personalised service and focus on building professional relationships. Vystal Living specialises solely in Property Management allowing us to excel in this field.

My property is currently with another agency, how do I make the change to your office? +

The first step is to contact our friendly staff to arrange a meeting to discuss our services; you will need to appoint our agency to act on your behalf. Once we are appointed to manage your investment property we will make contact with the tenant and arrange collection of keys and all relevant documents from your current agent.

What Fees are involved in changing agents? +

In most cases you will be required to give 30 – 90 days’ notice depending on what is in your current management agreement.

How do you obtain the best tenant? +

Our Property Managers are responsible for both the leasing and ongoing management of the property. They carry out viewings with the tenants as well as maintaining contact with the tenant throughout the duration of the lease agreement. Firstly, we meet the tenants during the viewing of the property. Viewings are carried out on a regular basis at times that suit prospective tenants. We conduct viewings after hours and on Saturdays.

All applications undergo strict employment and reference checks. We also ensure that tenants are not listed on the national database for rental arrears and damages. You will be kept informed of who has applied for your property and you will have the final say on who resides at your property.