Tenant FAQ’s

Call Vystal Living today 1300 VYSTAL

We’re here to help

Whether you have been an investor for decades or a few days, we understand that you will have questions. See below our frequently asked questions that may help. If you have any further queries or questions is simply not listed below please feel free to contact our friendly staff members as we are more than happy to assist. 1300 VYSTAL or here

What is classed as an emergency repair? +

  • A burst water service or a serious water service leak
  • A blocked or broken lavatory service
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of an essential service or hot water, cooking or heating appliance
  • A fault or damage that makes the premises unsafe or insecure
  • A fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises
  • A serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the premises

What will happen if I break my lease agreement? +

A notice of intention to leave and break lease agreement needs to be returned to the office.
The following fees are applicable; 1 week rent + GST, advertising fee+ rent up until the day before a new tenancy begins.

How often does Vystal Living carry out routine inspections? +

Routine inspections are carried out every 3 – 6 months. You will be given at least 7 days notice and we will use the office set of keys for access.

How can I pay rent? +

Rent can be paid via Ezirent BPAY system, money order or bank cheque.